Pacific Merchandising · business continuity
What happens when the person who knows every customer is suddenly gone?
A much-loved team member with more than 30 years of experience passed away. The business still had to serve its customers—but their history lived across his emails, paperwork and conversations.
“The first order of business was to know the customer, as he had done. But how?”Read the Pacific story
Long-term customer
One relationship.Its history intact.
- Orders
- What they bought
- Context
- Why it mattered
- Next
- Where to begin